Last updated: 9 September 2026

Terms of Use

These terms cover three things: this website, the free draft we build before you pay anything, and the monthly plan if you decide to go ahead. There is no separate contract to sign and no minimum term. This page is the agreement, which is why it is written to be read rather than filed away.

1. About these terms

By using this website you accept these terms. If you do not accept them, please do not use the site.

If you start a monthly plan, you accept these terms again at checkout, and from that point Sections 5 to 12 apply to you as our client. We do not ask you to sign anything separate. Everything that governs the plan — the price, what is included, how to stop, who owns what, and where responsibility sits — is on this page.

2. Using this website

You may read this site, and contact us through it, for any lawful purpose. You may not copy our page designs, code or written content for use elsewhere, attempt to gain unauthorised access to any part of it, or use it to send us unlawful, abusive or automated bulk material.

3. What we do

We design and build hand-coded websites for small businesses, and we host and maintain them for clients on a plan. We also set up Google Business Profiles and the technical foundations that help a site appear in search.

We do not guarantee any particular search ranking, volume of enquiries or level of sales. Nobody honestly can. What we do commit to is described in Sections 4 and 5.

4. The free draft

4.1 What it is

When you ask, we design and build a real, working homepage for your business and send you a link to it. There is no fee, no deposit and no obligation attached to this. You look at it and decide.

4.2 Neither of us is committed

You are free to walk away after seeing the draft and you will owe us nothing. Equally, we are not obliged to build a draft for everyone who asks, and we may decline or stop work on one at our discretion.

4.3 The draft stays ours until a plan begins

The draft is provided so that you can evaluate our work. Until a plan starts, the design, code and layout remain our property.

That means you may not publish it, host it elsewhere, reproduce it, or pass it, its code or its design to another developer or agency to copy or build from. Photographs, logos and written copy you supplied to us remain yours throughout, and we will return or delete them on request.

We build before we invoice because we would rather show you real work than a portfolio. This section is what makes that possible.

5. Your plan

5.1 What you are paying for

A plan covers the design and build of your website, hosting, SSL, ongoing maintenance and security updates, and content edits as described on our pricing page. Your website is a service we run for you, not a one-off product we hand over.

5.2 Billing

Plans are billed monthly in advance through Stripe, starting on the date you subscribe. Card details go directly to Stripe and are never seen or stored by us. Prices are as shown on our pricing page at the time you subscribe. If we change the price of your plan we will tell you at least 30 days beforehand, and you are free to stop before the new price applies.

If a payment fails, we will let you know and give you a reasonable chance to fix it. If it stays unpaid we may suspend the site under Section 5.4.

5.3 Ending your plan

There is no contract and no minimum term. You may end your plan at any time by giving us 30 days’ notice in writing, by email to info@terniox.com.

Your plan and your website stay live through that notice period, and your final month is billed as normal. At the end of it, the website is taken offline.

Your domain name stays yours. So do your logo, your photographs, your business information and any copy you wrote. The notice period exists so that you have time to point your domain somewhere else before anything is switched off. If you ask, we will help you move it.

The website itself — its design, layout and code — is not transferred to you when a plan ends. See Section 6.

5.4 When we can end or suspend a plan

We may end your plan for any reason by giving you the same 30 days’ notice we ask of you. If we do that, we will refund the unused part of any month you have already paid for, and we will give you the same help moving your domain.

We may also suspend or end a plan immediately, without a refund, if:

— payment is overdue and stays unpaid after we have asked you to fix it;
— the site is being used for anything unlawful, or for spam, malware, phishing or deception;
— you ask us to publish content that is unlawful, infringing, or that would expose us to a legal claim;
— the content or conduct of the site would put our other clients, our hosting or our reputation at real risk;
— you are abusive towards us; or
— you are in serious breach of these terms and have not put it right after we have asked you to.

We would always rather talk first. Suspension is a last resort, and in every case except unlawful use we will tell you what the problem is and give you a chance to fix it before we act.

6. Who owns what

Ours. The code, layouts, design systems and written content of this website, and of the sites we build, remain our intellectual property. While your plan is active you have permission to use your website for your business. That permission ends when the plan ends, unless we agree otherwise in writing.

Yours. Your business name, logo, photographs, product information and any copy you write remain yours throughout, and you may take them with you. Your domain name is yours and stays yours.

7. Content and material you give us

When you send us photographs, logos, copy, product information or anything else for a draft or a build, you confirm that you own it or have permission to use it, and that it does not infringe anyone else’s copyright, trade mark or other rights.

We take reasonable care, but we cannot verify where material you supply came from. Images found through a search engine are the single most common source of copyright claims against small business websites, and we have no way of telling a licensed photograph from an unlicensed one by looking at it.

If a claim is brought against us because of material you supplied or asked us to publish, you agree to cover the reasonable costs of dealing with it.

Where you ask us to manage a platform on your behalf, such as a Google Business Profile, you confirm you are entitled to grant that access.

8. Your website’s legal compliance

8.1 The site is yours to run lawfully

We build and host your website. What it says, what it offers and who it is aimed at are your decisions, and legal responsibility for them sits with you. That includes, but is not limited to:

— the accuracy of your prices, claims, guarantees, qualifications, licences and registrations, and your obligations under the Fair Trading Act 1986 not to mislead;
— any rules specific to your industry — for example health, medical or therapeutic claims, financial services, alcohol, real estate, or licensed building work;
— your own terms of trade, refund, delivery and cancellation policies if you sell through the site;
— anything you say about competitors or other people;
— any marketing you send to people who contact you through the site, including the Unsolicited Electronic Messages Act 2007.

We are not your lawyers and we do not review your website for legal compliance. If we notice something that looks like a problem we will mention it, but you should not rely on us to catch it.

8.2 Privacy policy and legal pages

If your website collects personal information — a contact form, a booking form, a newsletter signup, or analytics — you are required to have a privacy policy that accurately describes what you collect and what you do with it. Under the Privacy Act 2020 that obligation is yours, not ours.

The best outcome is that you supply the wording, or have it prepared by someone qualified, and we publish it.

If you would rather not, we will put a basic, general-purpose privacy policy and terms page on your site on request. Please understand exactly what that is: a generic starting point, not legal advice, not written or reviewed by a lawyer, and not tailored to your business. It has not been checked against how you actually handle customer information.

You remain responsible for reading it, for making sure it is accurate for your business, and for replacing it with something proper. We are not liable for any claim, complaint, investigation or penalty arising from those pages being generic, incomplete or inaccurate for your business. We recommend replacing them.

8.3 Accessibility

We build to sensible accessibility practice as standard: proper heading structure, text alternatives for images, keyboard navigation and readable colour contrast. We do not certify any site as meeting a particular accessibility standard, and we do not audit sites against one unless you ask us to as separate work.

Content you add or ask us to add after launch — images without descriptions, embedded third-party tools, PDFs — can affect accessibility in ways outside our control.

8.4 Personal information collected through your site

Enquiries and form submissions from your website are your customers’ information, and they are yours. We hold them only on your behalf, so that your site works.

Under section 11 of the Privacy Act 2020, personal information that one agency holds on behalf of another is treated as being held by the agency it is held for. In plain terms: those enquiries are legally yours, and how they are used, stored, answered and eventually deleted is your responsibility. We do not use your customers’ information for our own purposes.

If you are subject to the GDPR because you offer goods or services to people in the EU or UK, the same split applies and you are the controller of that information.

9. Hosting, availability and security

9.1 Keeping your site online

We aim to keep your website online and working, and we take reasonable care over its security and its backups. We do not promise that it will be uninterrupted, error-free or immune to attack, and nobody honestly can.

The same applies to this website: we may change, suspend or withdraw any part of it without notice.

9.2 Services we depend on

Parts of the service depend on third parties — hosting providers, domain registrars, DNS, payment processors, Google — and we are not responsible for their outages, changes or decisions.

9.3 Why a change can take a while to appear

When we edit your site, browsers, internet providers and content delivery networks often keep a copy of the older version for a while. That is normal and it clears on its own. If you still see the old version shortly after a change, it is usually a cached copy rather than the site itself. We are not responsible for how long a third party holds on to an old copy.

9.4 Things outside our control

Neither of us is in breach of these terms for failing to do something that is genuinely outside our control — natural disasters, severe weather, war, epidemics, power or internet failures, strikes, government action, or the failure of a major service provider we rely on.

If something like that happens we will tell you what is going on and get things running again as soon as we reasonably can. If it lasts more than 30 days, either of us may end the plan, and we will refund the unused part of any month you have already paid for.

10. Other websites and services

Our site, and the sites we build, link to other websites and embed third-party tools such as maps, booking systems and social media. We do not control them and are not responsible for their content, their availability or how they handle information.

11. Our liability

11.1 What we are not responsible for

To the extent the law allows, we are not liable for:

— claims, complaints, investigations, fines or legal proceedings brought against you because of what your website says, offers or collects;
— content, images or material you supplied or asked us to publish;
— loss of profit, loss of revenue, loss of business, loss of expected savings, loss of data, or any indirect or consequential loss;
— the acts, outages or decisions of third parties, including hosting, domain, payment and search providers;
— search rankings, traffic, enquiry volume or sales.

11.2 The cap

To the extent the law allows, our total liability for any claim related to our services is capped at the fees you paid us in the three months before the claim, or $600 if you have not yet paid us anything.

11.3 What we do not try to exclude

Nothing in these terms limits our liability for fraud, for death or personal injury caused by our negligence, or for anything else that cannot lawfully be excluded.

11.4 Business clients

Our services are supplied to businesses, for business purposes. Where both of us are in trade, we each agree that the Consumer Guarantees Act 1993 does not apply, as permitted by section 43 of that Act, and that it is fair and reasonable for us both to be bound by that. If you are not in trade, or if it would not be fair and reasonable, this clause does not apply to you and your rights under that Act are unaffected.

12. Confidentiality

Working together means we see things about your business that are not public — your prices and margins, your suppliers, your customer lists, your plans. Equally, you may see how we work, what we charge and how we build.

Both of us agree to keep that kind of information confidential, to use it only for the purpose of working together, and not to pass it to anyone else. This applies while your plan is running and for two years after it ends.

It does not apply to information that is already public, that either of us already knew, that either of us works out independently, or that either of us is legally required to disclose. If we are ever required to disclose something of yours, we will tell you first where we are allowed to.

We may mention that you are a client and show your website in our portfolio. If you would rather we did not, tell us and we will not.

13. Privacy

How we handle personal information is set out in our Privacy Policy, which forms part of these terms. How information collected through your website is handled is covered in Section 8.4.

14. Changes to these terms

We may update these terms from time to time. The current version is always the one on this page, with the date at the top.

If you are on a plan and we make a change that materially affects you, we will tell you at least 30 days beforehand. If you are not happy with it, you may end your plan under Section 5.3 and the change will not apply to you before it ends.

15. Governing law

These terms are governed by the laws of Latvia, where our company is registered.

If you are in New Zealand, nothing in these terms affects your rights under New Zealand consumer law, including the Fair Trading Act 1986 and the Consumer Guarantees Act 1993 where they apply to you. You may bring proceedings in the New Zealand courts, and we may bring proceedings in the courts of either country.

In practice, almost anything can be sorted out by talking. Email us first and we will try to resolve it before either of us involves anyone else.

16. General

16.1 Notices

Anything either of us has to tell the other under these terms — including notice to end a plan under Section 5.3 or 5.4 — may be sent by email, and we both agree that email is enough. Ours go to the address you gave us. Yours go to info@terniox.com. A notice counts as given on the day it is sent, unless it bounces back.

16.2 This is the whole agreement

These terms, together with our Privacy Policy and the plan details on our pricing page, are the whole agreement between us, and they replace anything said or written beforehand. That protects both of us: if it is not written down, neither of us is relying on it.

Nothing in this section limits your rights if we have misled you.

16.3 Transferring this agreement

You may not transfer your plan to someone else without asking us first, and we will not unreasonably say no — if you sell your business, we would normally be glad to carry on with the new owner.

We may transfer our side of these terms to another company if our business is reorganised or sold, provided it does not reduce your rights.

16.4 If part of this does not apply

If any part of these terms is found to be unenforceable, the rest continues to apply. If we do not enforce something straight away, that does not mean we have given up the right to enforce it later.

17. Contact

Questions about these terms:
Email: info@terniox.com
Phone: 027 788 8304
Web: terniox.com/contact